Advice and Information
UELSU Advice and Information Service (commonly referred to as the AIS)
About us
AIMS of the Service
The AIS provides free, independent, impartial, non-judgmental, confidential and professional advice, information and representation on a range of welfare and academic related issues to UEL students
The AIS defines students as follows:
- enrolled students at UEL and affiliated colleges (noting that there are limitations to the service that can be offered to students who are engaged in a course of study at an affiliated college due to resources available to the AIS- staff and financial constraints, however, where possible every effort will be made to offer a service to you)
- prospective students.
- students who have completed their studies but need assistance with a student related issue.
The AIS is a member of adviceuk (the UK's largest network of independent advice agencies) and subscribes to an electronic information system provided by the National Association of Citizens Advice Bureaux This details information about a wide variety of areas such as: welfare benefits, housing, employment, consumer, court procedures and a wealth of other useful information.
The AIS is a member of UKCISA (the Council for International Education) which provides us with access to information and advice on issues relating to international students.
Areas of advice covered by AIS:
- Academic issues - appeals, course complaints, assessment offences- cheating, plagiarism, collusion, missing marks, degree classification queries and much more.
- Extenuation - noting we are the only people that can assist you with any advice/information/guidance on extenuation.
- Welfare Benefits - entitlement to benefits as a student, how to make a claim and much more.
- Complaints - how to make a compliant about a service that you have received from a UEL School or Service.
- Housing - deposit not returned, rent arrears, repairs, harassment, discrimination, entitlement to housing, homelessness.
- Employment - National Insurance number- how to obtain one, non-payment of wages/salary, employer disputes and much more.
- Disciplinary issues - making complaints about fellow students under the Disciplinary Regulations of UEL.
Representation
This forms a major part of the work that the AIS does and we often receive requests from students to represent them at meetings with tutors, at School Hearings for Assessment Offences, Standards Assesments, Suitability Hearings, University Panels which include: Appeals Panels, Complaints Panels, Disciplinary Panels and Investigating Panels.
The AIS requires a minimum of 48 hours notice from a student who requires representation for a meeting or School Hearing. This is to ensure that the Advisor is given sufficient notice for their diary and more significantly to ensure that sufficient time is allocated to prepare for the meeting/hearing.
For University Panels a minimum period of notice is defined as 5 working days.
Please see Service Standards section of the website
Please note that none of the above represents an exhaustive list as there are a wide range of areas that we can provide assistance with.
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Latest Local News
The Most Gruesome Death
There was a long, long line of spirits at the gate waiting to get into heaven. Not all these spirits could fit into heaven, so the ones who died the worst death would be allowed in.
The first man in line started telling his story, "Well, Peter, you see, I knew that my wife was cheating on me so I decided to come home early from work one day to catch them in action. I got home and searched all over but I couldn't find him. Then when I walked out onto the balcony, there he was dangling off the darn thing by his fingertips. So I ran and got a hammer then started beating him with it and he fell. Well, the fall didn't kill him, because he landed in a bush so I picked up the refrigerator and threw it on him. Although that killed him, the strain gave me a heart attack, and here I am."
The next man came up and started his story. "St. Peter, I always work out on my balcony on the 14th floor of my apartment building. I was on my bike one day and I fell off when it flipped. I sailed over the rail and I thought "Please God spare my life" and he did. I caught on to a balcony below me. I was even happier when a man discovered me hanging there. But all of a sudden he started beating my hands with a hammer so I fell again. But the dear Lord saved me again when I landed in a bush. But I'm here now because the guy threw his refrigerator on top of me."
It was now the third guy's turn to start his story. "Well, Peter, just picture this. I'm hiding butt naked in this married chick's refrigerator....."
Sensitive Beer
Three hicks were working on a telephone tower - Steve, Bruce and Jed. Steve falls off and is killed instantly.
As the ambulance takes the body away, Bruce says, "Someone should go and tell his wife."
Jed says, "OK, I'm pretty good at that sensitive stuff, I'll do it."
Two hours later, he comes back carrying a case of beer.
Bruce says, "Where did you get that, Jed?"
"Steve's wife gave it to me," Jed replies.
"That's unbelievable, you told the lady her husband was dead and she gave you beer?"
Well, not exactly", Jed says. "When she answered the door, I said to her, 'You must be Steve's widow'."
She said, "No, I'm not a widow!"
And I said, "I'll bet you a case of Budweiser you are.
Hot Doggin'
Q: What do you call a dog with no hind legs and metal balls?
A: Sparky!
