Complaints

 The university's complaint system is designed to cater for situations where a student has a serious complaint concerning:

• The conduct of a member of staff towards him or her;

• The delivery of a programme upon which he or she is enrolled, which cannot be resolved by informal processes;

• A service provided by our University which cannot be resolved by informal processes.

The Student Complaints Procedure does not cover the following categories, for which separate procedures exist:

• Appeals against the decision of Assessment Boards;

• Complaints against the Students' Union;

• Appeals against decisions taken under disciplinary proceeding;

• Complaints about businesses operating on University premises.

Please download these notes for more concise information, Click Here

 To obtain the complaints form please Click Here

As always, please do not hesitate to contact the AIS if you have any questions, You can email studentadvice@uel.ac.uk, or phone the recieption on 0208 223 7025