I've just received my marks for my module and I think I should have got better marks, what can I do?

The best thing you can do is get the feedback from your personal tutor on the assessments that made up that module and try and find out exactly why you got the marks you did, you are entitled to this.

You cannot appeal your marks simply because you think you should have got better grades, however, if there has been a mistake on what you received and what was entered on your record for whatever reason, then that is something we can help with at the SU. Please contact and adviser for further help.

I've just been told I've been withdrawn from a module because of my attendance, is there anything I can do?

If you have been withdrawn due to lack of attendance, that's anything less than 75% of your module lectures, which usually equates to missing 3 lectures or more, then you should be automatically withdrawn. The reason that the university does this is because it is felt that you would not have learnt enough of the module to benefit from the teaching, and regardless or not of whether you can pass the assessments at the end of the module, it would not be a UEL taught degree.

However, if you have 75% attendance, or more, then please see your module leader to discuss this further with them.

I've just tried to access UELPlus/UELDirect/WebCT and I have been unable to get in, whats wrong?

Generally, it can be a number of things, please check the following:

• You have an outstanding debt to UEL for tuition fees (access cannot be blocked for debt accrued through an accommodation issues)
• There is a problem with your IT account, follow this link to UEL IT Services

If you have a debt with UEL for tuition fees then please go and see UEL Credit Control in order to discuss payment options (even if you are unable to pay!) it's always better to discuss this at the earliest opportunity, than it is to 'bury your head in the sand' about it.