Student Staff Receptionist (Students’ Union)

RATE: £6.30/ h
RESPONSIBLE TO: Office Administrator
MAIN CLIENT GROUPS: Students, Executives, Students Union Staff
MAIN PURPOSE: To assist the Office Administrator/Receptionists in carrying out the daily tasks of the General Office. To assist students with their general enquiries.

Duties and Responsibilities:

General Office Administration

• Answering the telephones, sending, receiving faxes and photocopying.
• Being responsible for receiving and recording payments from students, clubs and societies or any other party.
• Maintaining a clean, tidy and professional environment.
• Undertaking any additional tasks within the grading of this post, which are required by the Office Administrator or Sabbatical Officers.

Assisting Students

• Assisting Students with their general queries, enquiries and requests for information.
• Issuing NUS cards, Clubs and Society membership cards.
• Booking appointments for students with Officers and Advise and Information Service.
• Maintaining a standard of professionalism, confidentiality and respect for every student.
• Adhering to UELSU equal opportunities policy.

Person Specification

EDUCATION

Essential criteria

Good General

Desirable criteria

Word Processing/IT User Qualification

Work Experience

Essential criteria

Experience of Working as part of a team

Good telephone manner

Customer Services

Desirable criteria

Supervision of staff

Working in a Democratic Environment

Skills, Aptitudes and Abilities

Essential criteria

Professional Attitude

Confidentiality

Ability to communicate at all levels

Commitment to Equal Opportunities

Ability to work in a flexible manner to meet the varied demands of the job

Organisational skills

Ability to use own initiative

Positive about working in a student led, democratic environment

Self motivation

For an application pack please e-mail to a.volkov@uel.ac.uk quoting in the subject field of your message:

appaug2008

or

call 020 8223 7025

or write to:

Alex Volkov
University of East London Students’ Union
4-6 University Way
London E16 2RD

Completed application forms should be e-mailed to a.volkov@uel.ac.uk

Please quote in the subject field of your message

ssr998

The closing date for applications is 8th September 2008. Interviews will be held on 12^th September 2008 and/or on 15^th September 2008. CVs will not be accepted without a completed application form.

We are working actively to improve the diversity of our staff.

Download a Student Staff Application Form HERE